Withdrawals, Transfers and Cancellations by the client

The CONTRACTED PARTY shall refund the amount due to the Client, calculated on the total amount actually received by the Contractor, excluding the amount of administrative fees:

In the event of any of the aforementioned hypotheses, the following administrative fees will be deducted from the total amount charged for the tour package, in the following proportion:

• When the cancellation occurs 30 (thirty) days or more before the date of departure of the trip: 10% (ten per cent)
• When the cancellation occurs between 29 (twenty-nine) and 5 (five) days before the date of departure: 15% (fifteen per cent)
• When the cancellation occurs between 5 (five) and 01 (one) days before the date of departure: 30% (thirty per cent)
• If the passenger fails to show up at the time and place scheduled for the start of the trip, 100% (one hundred per cent) will be charged

Trip abandonment - Once the excursion has started, passengers who abandon it for any reason will not be entitled to any refund for services paid for and not used.

Boarding

The CONTRACTING PARTY/PASSENGER is aware that they must comply with all the timetables they are informed of, taking responsibility for any delays and their consequences. They must present themselves for boarding carrying their original personal documents with photo ID, and identify themselves to the GRANDTOUR representative who will be present at the time.

Obligations of the provider

The provider's obligations are

a) only operate the package described above if there is a minimum number of 25 (twenty-five) paying passengers. If this minimum number is not reached, the provider reserves the right to cancel the package described above, and the provider is obliged to refund the amount paid by the client in full;

Documentation

For national journeys using air and/or road transport it is necessary to present an original identification document in good condition (any of the following: Identity Card; National Passport; National Driver's Licence (model with photograph); Professional Cards issued by National Councils (models with photograph); Work Permit). If the passenger does not present the aforementioned documentation, or if it is illegible and/or erased, they will not be allowed to board.

Boarding for minors: For minors under the age of 16 (incomplete) to board national flights (Law 13.812/2019), they must be accompanied by a parent, grandparent or guardian, or a sibling or uncle over the age of 18, always with documentary proof of the degree of kinship (via the minor's Original Birth Certificate or Authenticated Copy). If you are accompanied by an adult without the degree of kinship described above, you will need written authorisation, notarised, from the parent or guardian. However, if you are unaccompanied, you will need judicial authorisation from the Child and Youth Court, all in accordance with articles 83 to 85 of the Statute of the Child and Adolescent - Law no. 8,069/90. Passengers can obtain more information about the necessary documentation from the Federal Police (www.dpf.gov.br).

Important: Birth certificates for children over 12 will not be accepted. In cases of theft, robbery or loss of the identification document, a police report issued less than 60 days previously is valid.

Here is a link to the Paraná Court of Justice Portal containing the Travel Authorisation for a Child Accompanied by an Adult model.